The Utility Department ensures residents have clean, safe drinking water and an efficient sanitary sewer system. The Village of Malta meets or exceeds all state and federal standards. The Utility Department responsibilities includes:
- Operating the water and sanitary sewer utilities within the corporate limits of the Village.
- Maintaining water and sewer utilities located with the right-of-way.
- Investigating and troubleshooting water customer concerns free of charge by assisting with issues associated with interior plumbing such as high water consumption, low water pressure, and clogged sewer lines.
- Responding to emergencies regarding water or sanitary sewer problems. Personnel are available on a 24-hour basis for emergencies. Phone 815-825-2330 ext. 3 OR 5
Water Main Break FAQs
- What is a water main break? A water main is an underground pipe that delivers water to a resident’s service pipe. In residential areas it usually runs under the street or in the right-of-way. If a hole or crack develops in the pipe, the water will typically find its way to the surface. Because the water main is under pressure, water will continue to flow until the break is repaired.
- When do water mains break? Water main breaks can happen at anytime. Breaks tend to occur more often in winter because of ground movement when it freezes and thaws, which puts stress on the pipes.
- What happens once the Village is notified of a possible break? Village staff assess the situation. If a water main break is identified, by law, staff must first call 811 to request utility companies locate their infrastructure.
- How is it repaired? Repair crews pinpoint the leak, and evaluate the pipe's condition. Normally, a repair clamp is placed over the hole or crack. If multiple breaks have occurred on a section of pipe, or the pipe is in bad enough condition, staff might make a temporary repair, to restore water service, while it plans for the replacement of pipe.
- How long do repairs take? Repair times vary based on conditions. In most cases, repairs are made within five (5) hours. Ability to restore landscape, roads, and/or driveways depends on the time of year, and has to be scheduled. Excavations need to be given proper time to settle before restoration occurs, so the surface restoration does not sink.
- Will my water be shut off? In most cases, the repair is made under reduced pressure meaning that water is not completely shut off and a boil order is not required. What this means is that impacted residents will experience low to no water pressure during some part of the repair. Normally water service is only disrupted for about 2 hours during a 5 hour break repair. Utility staff strive to keep customers with full water pressure for as long as possible.
- Will I be notified? If water needs to be completely shut off, not reduced pressure for a water main break, homeowners will receive notification of Boil Order procedures. Staff will notify those affected by door tag or phone, and e-mail as soon as possible. Water can flood streets and private property causing damage and safety hazards and must be controlled as quickly as possible. The Village updates the website home page with information when a Boil Order is issued. Check the website www.villageofmalta.net or call us if you are having water service/pressure issues at 815-825-2330 ext. 3 or 5. We rely on you to help us know when a break may have occurred.
- Is the water safe to drink after a break? Yes. Discoloration or air in lines may be experienced due to disturbing the main and exercising valves. Should issues like this be observed, run the cold water from the highest point in the house until the water runs clear (a bathtub faucet is a good place to start).
- Under what circumstances would a Boil Order be issued?
If you have a question please call us at: 815-825-2330 ext. 3 or 5