Water & Wastewater Policy
UTILITIES POLICY 2022
Property Owner is responsible for payment. Sending bill to tenant is a courtesy service, not an allocation of responsibility. Property owner will be sent the bill and tenant can receive a copy by e-mail.
New Service -Property Owner must contact the Village to start utility services an initial meter reading will be taken. Water service shall be disconnected until new property owner starts service.
Adjustments - Water and Wastewater usage is charged by actual meter readings. All metered usage must be paid.
Faulty Meter - Meters come certified as accurate when purchased. As meters age they slow down and do not register the actual water used they register less water. From time to time a customer will feel they have a faulty meter due to a high usage. The Village policy is that the customer pay to have the meter replaced and tested at a fee of $125.00. Once the fee is collected the Village will put a new meter in the home. The old meter is sent to a certified test bench where it is tested for accuracy or testing is done by staff at the residence. If the meter tests accurate or not operating above 100% there is no rebate on the initial fee. If the meter is found to be faulty a refund of the initial fees collected is given by credit to the customers account. We suggest you re-examine your usage and look for other areas of water loss in your home (plumbing leaks, toilet leaks, etc..) prior to paying meter replacement and testing fees.
Bills: sent by the 10th of the month, due by the 10th of the next month.
- *Late Notice: sent giving 15 days to pay
- *Delinquent Fee: 10% fee will be added to bills not paid by original due date
- *Shut Off will occur if payment is not made by designated date.
Post-Dated Checks are not accepted. Payment arrangements can be made by the property owner and are due paid in full prior to the next billing cycle. All late fees apply.
Non-Sufficient Funds Checks sent through twice, then treated as non-payment. NFS Charge of $35.00 posted to account. Service terminated until paid in full.
Meters reading are the end of the month billed bi-monthly.
Outside Remote Meter will be 4 feet from ground with access and visibility kept unobstructed for ease of reading, outside of any fence.
Usage is Metered through meter connected in water line. Remote reading is a service. Owner must make inside meters available if requested.
Sewer Line Responsibility Village is responsible for the actual wastewater main not connection laterals.
Water Line Responsibility is Villages at the connection box.
Village Owns Meter: Faulty meters will be replaced at the Villages expense. If user neglect or abuse is determined, (i.e. frozen or visible damage or tampering), it will be replaced at the property owners expense.
Meter Change-Out Rotation will be on a 8-10 yr schedule dependent upon actual metered usage.
Broken Meter letter sent giving 15 days to make an appointment or service will be termination.
Broken Meter Billing to be average of last three billings.
Duplexes or Apartments with only one property shut off: the nonpayment of one will result in the shut off of ALL units.
Garbage Service The Village contracts garbage service through Waste Management. All single family and duplex properties are charged for garbage regardless of use per Village Code. Residents must contact Waste Management to set up service.
Service Complaints Must be received in writing to the attention of the Utilities Committee.